Does the park limited the number of tickets sold each day? Yes, to help ensure a most enjoyable visit, and help to avoid overcrowding, and minimize long lines for attractions, the park limits the number of tickets sold for each operating day. The park has a guests capacity limit and during the prime summer season will be sold out of tickets on select dates and weekend days. Buy your tickets online to guarantee your admission.
Can I purchase admission tickets at the gate on the day of my visit? Water Wizz only guarantees admission to the park for tickets purchased online. A limited quantity of tickets will be available for purchase at the gate on select weekdays. After 3PM tickets must be purchased online only.
Can I change my reserved ticket date to another day? Guests may reschedule/change their planned visit online using the confirmation email you received with your initial purchase, up to 48 hours prior to the original visit date and if there is availability on the newly planned date. Change fees and an increase in admission ticket pricing may apply. No refund or credit is given for changes from dates with higher prices to dates with lower prices. Ticket(s) are valid only for the year in which they are purchased.
Does the park close due to inclement weather? Water Wizz opens the park in accordance with the official park operating hours and days schedule regardless of temperature and inclement weather. See Water Wizz Weather Guarantee for more detail.
Do you offer season passes? Yes, a limited quantity of season passes will become available for purchase online each year — Get yours while supplies last!
Can I bring a cooler or picnic basket to the park? Guests are welcome to bring their own picnic basket or cooler to the park, maximum (2) two coolers per family. No alcoholic beverages, glass or knives are permitted. No Outside franchise or restaurant food and beverages are permitted in the park, such as McDonald’s, Dominos, Papa Johns, Subway etc. All food delivery services will be turned away and are not permitted to deliver to the park.
Can you leave the park once you enter? You may leave and return to the park throughout the day.
Can I bring alcohol into the park? Alcohol is not allowed in the park.
Can you bring your own life vest into the park? Life vests and puddle jumpers can be brought in as long as they are US Coast Guard approved. No inflatable life jackets, water wings or swim bubbles.
Can you use your own goggles? Goggles and face masks are allowed.
Do you offer birthday party packages? No, we do not offer birthday parties, but you may bring your own cake and celebrate at the park. Plan accordingly as Water Wizz does not offer cake storage. We recommend renting a Platinum Cabana for birthday parties.
Do you have First Aid Stations? Yes, we have 2 first aid stations staffed with First Aid, CPR and AED certified personnel. All injuries MUST be reported to one of the stations. Refer to the Park Map for locations.
What certifications are required for your Lifeguards? Starting in 2023, all of our Lifeguards will be StarGuard ELITE Lifeguard Certified on-site by our Starguard ELITE instructor, paid for by Water Wizz. This is very exciting because StarGuard focuses on facility-specific training in order to offer the highest level of safety in Water Parks.
Can I bring in water toys or tubes? You cannot bring in your own tubes, noodles, boogie boards, squirt guns or water toys.
Can you smoke inside the park? Massachusetts State Law does not allow smoking in the park, including vaping, electronic cigarettes and marijuana. Cigarette and vape smoking is allowed in our smoking area just outside the park. Marijuana is prohibited on premises.
Do you page lost children? We do not page for lost children. However, we have security systems in place for lost children. You are responsible for your child and your child’s safety. Please be alert at all times.
If I do not want to go on the rides at the park do I need to pay admission? Anyone that enters the park must pay admission even if they decide not to go on the rides.
Do you have a Lost and Found? Yes, the Lost and Found is located at the rental booth. Refer to the Park Map for location.
Do you offer Military discounts? Yes! $4.00 off each admission ticket for each immediate family member with MILITARY ID.
Is there a slow day where the lines may not be as long as other days? Weather plays a role in how busy the park is daily. Mondays and Tuesdays are usually our slowest days.
Do you offer Kosher food at the park? Yes! Speak to a Food and Beverage Manager for more details.
Is the park Peanut Free? Sorry, Water Wizz is not Peanut Free. However, we do not cook in peanut oil.
Do Non Profit Agencies get a discount when booking a Group? Non profits pay regular group rate, sorry no extra discounts.
What are the rules for service dogs? Certified service dogs only. No emotional support dogs. Ask the front gate for further information.
How do I cut my watermelon if there are no knives allowed? Our kitchen staff is unable to cut watermelons. Please cut them before you arrive.
Do you provide towels? We do not provide towels, however you may bring your own or purchase them at the park.
Can you use bluetooth speakers at the park? Yes, but they should be at a personal level for personal use that does not affect other guests. Water Wizz Staff may monitor sound levels If they are disruptive to others you will be asked to lower them. Please only play family friendly music.
Do you offer fast passes? No.
Can you bring a shade umbrella? You may bring a personal rain umbrella for shade. We do not allow pop up tents or any other canopies.
Do you rent wheel chairs? No.
Do you have an entrance for wheelchairs and disabled people? Yes, gate #7 by Handicap Parking (Group Sales window).
What is the park’s policy for food allergies? Although we try our best, we cannot eliminate all risks of cross-contamination (or cross-contact) with your menu selection. We are not able to guarantee any of our dishes are “gluten-free”. Please inform a Manager of your allergies every time you dine with us so the staff can educate you on our ingredients and cooking methods. This will allow you to make a safe and informed decision that’s best for you and your family. Water Wizz patrons also have the option to bring in their own food.
How long is my season pass valid? Season passes are valid during the 2025 Water Wizz operating season. Admission to special events outside the posted summer park calendar and operating hours are not included as a passholder benefit unless otherwise stated.
Why do I have to reserve my date if I have a season pass? Due to daily limited capacity restrictions, season pass holders must pre-select each date they choose to visit. There are a limited number of available tickets on select dates and on the weekends in July/August.
What does “limited availability on select dates” mean? Season passholders can visit the park as often as they like during the regular operating season. However, passholders must be aware that the park may sellout during peak times. On high demand days, including weekends in July and August, Water Wizz will set aside a daily allotment of tickets exclusively for season passholders, available on a first-come first-serve basis. As a result, the number of season passholder tickets allowed will be limited and the allotment of tickets may sellout on these peak days. This means that you will want to act quickly and reserve your spot in advance.
Can I purchase a season pass as a gift? Yes, all passholder information must be filled out for the recipient of the pass. Billing and shipping information may be filled out to match the purchaser.
What happens if I lose my season pass or have a question? Season passes are digital; however, if you need any assistance with your pass, please visit Guest Services for help. You may also email us at office@waterwizz.com or call 508-295-3255.
Who can use my season pass? Season passes are valid only for the individual whose name and photo are shown on the pass. The passholder’s photo must match their facial identity. Season passes are non-transferable, non-refundable, and non-exchangeable, these restrictions will be strictly enforced. Season Passes hold no cash value and cannot be resold or shared.
What perks do I get with my season pass? Season Passholders are permitted unlimited visits to Water Wizz during the 2025 operating season, subject to limited availability on select dates. Additional perks include: discounts on food & beverage, merchandise, locker rentals, cabana rentals(weekdays only), exclusive all season meal and drink plan for an additional fee, free parking, bring a friend discounts, one free bring a friend admission ticket (one-time), one under 48” complimentary ticket (one-time), early entry to the park on select days, complimentary exclusive event admission, two (2) free tube rental tickets (one-time), early access to annual Park Pals Deal of the year and other promotional offers.
Where can I buy my season pass? You may buy your season pass online at www.waterwizz.com. The earlier you buy your season pass the better opportunity there is to save! Sign up for the Wizzy E-Club to stay up to date on all promotional sales!
Does the park offer family pack season passes? No, Water Wizz only offers an individual Season Pass. Each guest three (3) years of age and older will need their own Season Pass or must purchase a single-day admission ticket to enter the park. Season passes are offered at a flat rate for all guests, regardless of age or height. Children ages two (2) and under are FREE!
Do I need to bring my season pass for each visit? Yes, you must have your season pass with you for each visit to gain admission to the park. Any lost passes or other issues can be resolved at Guest Services.
Can I use multiple Season Pass benefits or coupons on the same day? Yes. You can use multiple Season Pass perks on the same day, if the dates are valid and not expired. Perks expire in conjunction with the season pass. Unused perks do not carry over with pass renewal.
How do I access my perks? Once you activate your season pass you will have access to all the perks and benefits in your membership portal.
Can I drop off my minor who has a season pass? All minors with a season pass must be accompanied by an adult 18 years or older.
What if my question wasn’t answered above? You may call (508)-295-3255 for any additional questions.
