General Park
What is the Water Wizz code of conduct?
Water Wizz Water Park is a family friendly facility, which enforces dress, swimsuit and conduct policie for the safety and comfort of all our guests. Disrespectful conduct or behavior, such as vulgarity, intoxication, theft, spitting, excessive rowdiness, excessive noise, line jumping and all other actions that negatively impact other guests or members of the Water Wizz staff will not be permitted. We reserve the right of expulsion from the facility without refund for anyone who does not comply with this policy.
Can you leave the park once you enter?
Water Wizz Water Park is a family friendly facility, which enforces dress, swimsuit and conduct policie for the safety and comfort of all our guests. Disrespectful conduct or behavior, such as vulgarity, intoxication, theft, spitting, excessive rowdiness, excessive noise, line jumping and all other actions that negatively impact other guests or members of the Water Wizz staff will not be permitted. We reserve the right of expulsion from the facility without refund for anyone who does not comply with this policy.
Can I drop off my minor child?
No, all guests under the age of 18 must be accompanied by an adult aged 18 or older. Minors displaying inappropriate behavior will be returned to the adult they arrived with and issued a single warning. If the behavior persists, the guest will be asked to leave the park without a refund.
Can you bring your own life vest into the park?
Life vests and puddle jumpers can be brought in as long as they are US Coast Guard approved. No inflatable life jackets, water wings or swim bubbles.
Can you use your own goggles?
Goggles and face masks are allowed.
Do you offer birthday party packages?
Yes, please visit our park pals pavilion page or call our office at 508-295-3255
Do you have First Aid Stations?
Yes, we have 2 first aid stations staffed with First Aid, CPR and AED certified personnel. All injuries MUST be reported to one of the stations. Refer to the Park Map for locations.
What certifications are required for your Lifeguards?
All our Lifeguards are StarGuard ELITE Lifeguard Certified trained on-site by our Starguard ELITE instructor. This is very exciting because StarGuard Elite focuses on facility-specific training to offer the highest level of safety in our water park.
Can I bring water toys or tubes?
You cannot bring in your own tubes, noodles, boogie boards, squirt guns or water toys.
Can you smoke inside the park?
Massachusetts State Law does not allow smoking in the park, including vaping, electronic cigarettes and marijuana. Cigarette and vape smoking are allowed in our smoking area just outside the park. Marijuana is prohibited on premises.
Do you page lost children?
We do not page for lost children. However, we have security systems in place for lost children. You are responsible for your child and your child’s safety. Please be alert at all times.
Do you have a Lost and Found?
Yes, the Lost and Found is located at the rental booth. Refer to the Park Map for location.
Is there a slow day where the lines may not be as long as other days?
Weather plays a role in how busy the park is daily. Mondays and Tuesdays are usually our slowest days.
What are the rules for service dogs?
Certified service dogs only. No emotional support dogs. Ask the front gate for further information.
Do you provide towels?
We do not provide towels, however you may bring your own or purchase them at the park.
Can you use bluetooth speakers at the park?
No, no outside music is allowed to be played in our park for the safety of our guests.
Do you offer fast passes?
No.
Can you bring a shade umbrella?
You may bring a personal rain umbrella for shade. We do not allow pop-up tents or any other canopies.
Do you have an entrance for wheelchairs and disabled people?
Yes, gate #7 by Handicap Parking (Group Sales window).
What's proper swimwear?
Swimwear must be clean, non-see-through, with no offensive language, no over-exposure and must fitproperly. Prohibited clothing includes but is not limited to swimwear with rivets, snaps or zippers, sports bras, thongs, or other under garments. Loose-fitting clothing is not allowed on any slide. Water Wizz reserves the right to refuse admission to anyone who refuses to comply with the dress code.
Do you have sensory friendly areas?
Yes, with the help of KultureCity Water Wizz has defined specific areas as quiet areas. Sensory bags are also available. Please click for more info https://venue.kulturecity.org/venues/water-wizz
Groups
Do Non Profit Agencies get a discount when booking a Group?
Non profits pay regular group rate, sorry no extra discounts.
Do you allow groups on the weekends or holidays?
No, we do not allow groups on the weekends or holidays.
Please visit our group page for further information
Ticketing and Specials
Does the park limit the number of tickets sold each day?
Yes, to help ensure a most enjoyable visit, and help to avoid overcrowding, and minimize long lines for attractions, the park limits the number of tickets sold for each operating day. The park has a guests capacity limit and during the prime summer season tickets will be sold out on select dates and weekend days. Buy your tickets online to guarantee your admission.
Can I purchase admission tickets at the gate on the day of my visit?
Water Wizz only guarantees admission to the park for tickets purchased online. A limited quantity of tickets will be available for purchase at the gate. First come first serve no holds. This also includes after 3pm tickets.
Can I change my reserved ticket date to another day?
Guests may reschedule/change their planned visit online using the confirmation email you received with your initial purchase, up to 48 hours prior to the original visit date and if there is availability on the newly planned date. Change fees and an increase in admission ticket pricing may apply. No refund or credit is given for changes from dates with higher prices to dates with lower prices. Ticket(s) are valid only for the year in which they are purchased.
If I do not want to go on the rides at the park, do I need to pay admission?
Anyone that enters the park must pay admission even if they decide not to go on the rides.
Do you offer Military discounts?
Yes! $10.00 off each General admission ticket for each immediate family member with MILITARY ID. Only Available at the front gate. The discount is $10 off our Gate price NOT our online pricing.
Season Passes
Do you offer season passes?
Yes, a limited quantity of season passes will become available for purchase online each year — Get yours while supplies last!
How long is my season pass valid?
Season passes are valid during the 2025 Water Wizz operating season. Admission to special events outside the posted summer park calendar and operating hours are not included as a passholder benefit unless otherwise stated.
Why do I have to reserve my date if I have a season pass?
Due to daily limited capacity restrictions, season pass holders must pre-select each date they choose to visit. There are a limited number of available tickets on select dates and on the weekends in July/August.
What does “limited availability on select dates” mean?
Season passholders can visit the park as often as they like during the regular operating season. However, passholders must be aware that the park may sell out during peak times. On high demand days, including weekends in July and August, Water Wizz will set aside a daily allotment of tickets exclusively for season passholders, available on a first-come first-serve basis. As a result, the number of season passholder tickets allowed will be limited and the allotment of tickets may sell out on these peak days. This means that you will want to act quickly and reserve your spot in advance.
Can I purchase a season pass as a gift?
Yes, all passholder information must be filled out for the recipient of the pass. Billing and shipping information may be filled out to match the purchaser.
What happens if I lose my season pass or have a question?
Season passes are digital; however, if you need any assistance with your pass, please visit Guest Services for help. You may also email us at office@waterwizz.com or call 508-295-3255.
Who can use my season pass?
Season passes are valid only for the individual whose name and photo are shown on the pass. The passholder’s photo must match their facial identity. Season passes are non-transferable, non-refundable, and non-exchangeable, these restrictions will be strictly enforced. Season passes hold no cash value and cannot be resold or shared.
What perks do I get with my season pass?
Season Pass holders are permitted unlimited visits to Water Wizz during the 2025 operating season, subject to limited availability on select dates. Additional perks include: discounts on food & beverage, merchandise, cabana rentals onsite (weekdays only), free parking, two free bring a friend admission tickets weekdays only until July15th, one under 48” complimentary ticket (one-time) weekdays only until July15th, early entry to the park on select days, complimentary exclusive event admission, two (2) free tube rental tickets (one-time), early access to annual Park Pals Deal of the year and other promotional offers.
Where can I buy my season pass?
You may buy your season pass online at www.waterwizz.com. The earlier you buy your season pass the better opportunity there is to save! Sign up for the Wizzy E-Club to stay up to date on all promotional sales!
Does the park offer family pack season passes?
No, Water Wizz only offers an individual Season Pass. Each guest three (3) years of age and older will need their own Season Pass or must purchase a single-day admission ticket to enter the park. Season passes are offered at a flat rate for all guests, regardless of age or height. Children ages two (2) and under are FREE!
Do I need to bring my season pass for each visit?
Yes, you must have your season pass with you for each visit to gain admission to the park. Any lost passes or other issues can be resolved at Guest Services.
Can I use multiple Season Pass benefits or coupons on the same day?
Yes. You can use multiple Season Pass perks on the same day, if the dates are valid and not expired. Perks expire in conjunction with the season pass. Unused perks do not carry over with pass renewal.
How do I access my perks?
Once you activate your season pass you will have access to all the perks and benefits in your season pass portal.
Can I drop off my minor who has a season pass?
All minors with a season pass must be accompanied by an adult 18 years or older.
Food and Beverage
Can I bring a cooler or picnic basket to the park?
Yes, guests must purchase a $5 cooler pass. Maximum (1) one cooler per person with required COOLER PASS. Cooler must be 48qt or smaller. No glass, alcohol or knives. Coolers must be close securely. No restaurant or fast food is permitted Coolers may only enter the park once .
Can I bring alcohol into the park?
Alcohol is not allowed on the premises this includes the parking lot. Guests who have alcohol will be asked to leave with no refund.
Can I bring a refillable water bottle?
Yes, it must arrive empty. You can fill it up at our water fountain located near our lockers.
Can I bring in beverages?
Yes, with the purchase of a cooler pass. All beverages must be sealed upon arrival. No alcohol is allowed on the premises. Refillable water bottles are allowed but must arrive empty.
Do you offer Kosher food at the park?
Yes! Speak to a Food and Beverage Manager for more details
Is the park Peanut Free?
Sorry, Water Wizz is not Peanut Free. However, we do not cook in peanut oil.
How do I cut my watermelon if there are no knives allowed?
Our kitchen staff is unable to cut watermelons. Please cut them before you arrive.
What is the park’s policy for food allergies?
Although we try our best, we cannot eliminate all risks of cross-contamination (or cross-contact) with your menu selection. We are not able to guarantee any of our dishes are “gluten-free”. Please inform the manager of your allergies every time you dine with us so the staff can educate you on our ingredients and cooking methods. This will allow you to make a safe and informed decision that’s best for you and your family. Water Wizz patrons also have the option to bring in their own food.
Weather
Can I change my reserved ticket date to another day?
Guests may reschedule/change their planned visit online using the confirmation email you received with your initial purchase, up to 48 hours prior to the original visit date and if there is availability on the newly planned date. Change fees and an increase in admission ticket pricing may apply. No refund or credit is given for changes from dates with higher prices to dates with lower prices. Ticket(s) are valid only for the year in which they are purchased.
Rentals
Do you rent wheelchairs?
No.
Parking
Where Can I Park?
We offer two convenient parking options:
Main Parking Lot: Located at 3031 Cranberry Highway, East Wareham.
Satellite Parking Lot: Situated in Cranberry Plaza, 3005 Cranberry Highway, East Wareham. Please follow the signs and avoid parking in front of Cardi’s or Ocean State Job Lot.
Where is Handicapped Parking?
Handicapped parking is available in our main lot. Upon entering, continue straight to the first turn. Please ensure your handicapped placard is clearly visible so our parking lot attendant can assist you in finding the appropriate space.
Rides and Attractions
Is there a weight limit?
Yes, every attraction has weight limits. Please see attractions page for specifics.
Do I have to wear a lifejacket?
Yes, children under 48 inches are required to wear a Coast Guard approved life jacket and be within arms reach of an adult while in the water.
What if my question wasn’t answered above?